Bakers Butchers is a family-owned independent butchers shop located in the busy market town of Witney in Oxfordshire. The long-established business is a retail butcher, and also supplies a number of top-class restaurants and other catering establishments in the area.
Bakers Butchers’ reputation has been built on the provision of quality fresh and cooked meat. The shop also has a delicatessen counter, selling a range of cooked meat and a selection of filled baguettes, rolls and panini. All the meat used on the deli counter, such as roast beef, pork, turkey breast and ham, is home-cooked on the premises.
Donald Baker was introduced to Tadmarton Products long before opening his shop in the 1980s. The Banbury-based meat wholesaler was a regular supplier to his then employer in Abingdon. When Bakers Butchers opened its doors in Witney, Tadmarton was the obvious choice of wholesale supplier.
The relationship between Bakers Butchers and Tadmarton Products has spanned more than a quarter of a century. Donald Baker describes Tadmarton as being ‘very helpful and efficient’. He buys both poultry and meat, with regular deliveries being made each week. Since the Tadmarton Products’ range has grown to encompass beef, pork and lamb as well as poultry, Bakers has been able to source more of its meat from the Banbury wholesaler. Donald Baker orders duck, turkey and whole chicken for his shop, as well as fillets and chicken joints, prepared in the Tadmarton cutting room. A recent addition to Baker’s range of fresh poultry is Tadmarton’s new tray-wrapped Shropshire chicken.
Tadmarton Products is in regular telephone contact with Bakers Butchers. Donald frequently speaks with Steve Harper and other members of the sales team. Although Donald does not yet take advantage of Tadmarton’s special offer text service, Billy, his ‘right-hand man’ does. Instead, Donald is notified of the week’s offers by phone. He says he is always keen to hear about them, as they help increase his profit margins. Although Tadmarton’s special offers are also listed on the website, Donald Baker says he is ‘not a computer person’ and enjoys the open lines of communication and personal service. Bakers can place orders out of hours if necessary, by phoning the sales team on their mobiles, or by leaving a message on the Tadmarton ansaphone. There is a great camaraderie between Bakers and Tadmarton, which extends from the head office staff though to the company’s delivery drivers.
With a frequent delivery schedule, Tadmarton’s ordering and invoicing system has to be efficient. If any products are not available, they are put on back order and the shop notified immediately, ensuring Bakers Butchers’ customers are not let down. Donald Baker described the invoicing system as being ‘smooth’. On the rare occasion there is a problem, it is dealt with immediately with a collection note issued and the products replaced.
Bakers Butchers appreciates Tadmarton’s quality products, extensive range, and high standard of service. These are the ingredients for a long-standing professional relationship.
Tadmarton looks after us very well and things run smoothly. They have a wide variety of good quality poultry and meat and it pays us to stay with them. They get it right!
Bakers Butchers, Witney, Oxfordshire