Just off the main street in the beautiful Leicestershire town of Market Harborough, you’ll find Bates Butchers. The shop, housed in a Grade II Listed building, is the quintessential butchers, complete with its liveried vintage bicycle on display outside. In days gone by, the shop had its own abattoir and farm which supplied the meat.
Eddie Partyka, who has been a butcher for the past 30 years, bought Bates in the 1990s. As well as the retail, over-the-counter trade, Bates supplies local pubs, restaurants, and schools. While very much the traditional butchers, Bates also boasts an impressive delicatessen counter, selling a range of speciality foods including cooked meat, British and continental cheese, quiche, and home-made pasties and pies.
Tadmarton Products has been supplying Bates Butchers for around 10 years. Eddie Partyka enjoys a good relationship with Mick Roche, who manages the Bates account. Eddie is impressed with Tadmarton’s range of fresh and frozen meat and has regular deliveries through the week. Amongst his regular purchases are chicken, chicken livers, duck, pork, bacon, gammon, beef, and McSween’s haggis. Around 50% of Bates’ chicken portions, in particular the supremés, come from Tadmarton Product’s cutting rooms, which Eddie says ‘gives him flexibility in what he can offer his customers’.
Eddie described Tadmarton’s range as excellent and said ‘it makes it easy for me because I can source a wide range of meat and get regular deliveries.” When asked if he would like to see anything else added to the Tadmarton range, he said the range was already so extensive, he couldn’t think of anything else!
He is a big fan of the Tadmarton’s new special offer text messaging service saying, “It’s really good. I got a text on Wednesday and saw the offer, and thought … that’s a good idea … so I phoned Mick the next day and put my order in.”
As well as being sent by text message, Tadmarton’s special offers are also listed on the website. Eddie regularly checks this out too, making sure he doesn’t miss any of the special offers. He is impressed with Tadmarton Products’ new site, saying ‘it’s easy to find your way around and it’s got all the information I need there”.
When Bates takes a delivery from Tadmarton, his order is unloaded, checked into a computer, and his delivery note is printed off. Eddie describes Tadmarton’s invoicing system as efficient. If, on the rare occasion there is a problem, it is dealt with quickly and without fuss. Eddie simply returns the item on his next delivery and either receives a credit note or a replacement product.
I’m really happy with Tadmarton Products. We get a good range and that makes life easier for me and I’m more than happy with the service too. Tadmarton’s range, quality, service and reliability is just excellent!
Bates Butchers, Market Harborough